This Privacy Policy sets forth the principles and procedures governing the manner of collection, usage, storage, processing, and disclosure of information by the website www.Astrologystarts.com. This policy applies to all individuals (“User(s)”) accessing or using the website, including visitors, registered users, astrologers, vendors, and customers (collectively referred to as “Users”).

This policy is published in compliance with the following statutory provisions:

• Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, issued under Section 43A of the Information Technology Act, 2000.
• By accessing or using the Website, Users expressly consent to the terms of this Policy and the practices described herein. Users are advised to read this Policy carefully prior to engaging with the Website or submitting any personal information.

1. User Consent

By accessing, browsing, or using this Website or any associated Services offered, including our mobile application, YouTube channel, or social media platforms (collectively, the “Services”), you expressly acknowledge and agree to be bound by the terms of this Privacy Policy, as amended from time to time in accordance with applicable laws.

If you do not agree with any provision of this Policy, you are advised to immediately discontinue use of the Services.

Your continued access or use of the Services signifies unconditional agreement to the collection, storage, processing, and disclosure of your personal and non-personal information, as described herein and governed by applicable laws. Shall constitute your unconditional and irrevocable consent to:

• The lawful collection, storage, processing, and disclosure of your personal information and non-personal information, as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;

By providing consent, you further agree that your rights and obligations shall be governed by the provisions of the Information Technology Act, 2000, its allied rules, and all other applicable laws, rules, and regulations.

2. Information We Collect

We collect and process information from Users in accordance with applicable laws. Such information may include both Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“Non-PII”), as well as data voluntarily shared during interactions with the Services.

a) Personally Identifiable Information (PII)

We may collect PII, voluntarily provided by Users, which includes:

• Full name, email address, phone number, date of birth, gender, and photograph.
• Location details, Internet Protocol (IP) address, browser, and device identifiers.
• Payment-related details (such as card number, UPI, or bank account information), processed securely through third-party payment gateways in compliance with applicable data security standards.
• Horoscope-related information, including date, time, and place of birth, or other personal details voluntarily submitted for astrological analytical predictions.

PII is primarily collected through:

• Account creation, registration, and authentication (including OTP verification).
• Booking of services, consultations, or purchases via order forms.
• Direct communication initiated by Users, including email correspondence, customer support interactions, or feedback submissions.

b) Non-Personally Identifiable Information (Non-PII)

We also collect Non-PII, which does not directly identify individual Users:

• Browser type, operating system, referring Uniform Resource Locators (URLs);
• Cookie data, device identifiers, log files, and session information.
• Aggregated site usage metrics (e.g., visit duration, pages viewed)

c) Voice Data

In our app, users may opt to record their voice for queries. This requires explicit microphone access and consent. Voice recordings are processed and securely converted into text for chat and retained only for service delivery and improvement purposes, in compliance with applicable data protection standards.

d) Public Interactions

Users of the Website are hereby informed that any Comments, feedback, messages or other content voluntarily submitted or posted by them on publicly accessible sections of the Website, like forums, discussion boards, community pages, or other interactive features, may be visible to other Users and third parties.

Users are strongly advised not to share sensitive personal information and avoid due discretion; and take proper caution prior to disclosing or sharing any personal information, or confidential content in such public domains. As such, disclosures are outside the scope of confidentiality obligations under this Policy.

3. Publicly Accessible Content Disclaimer

We use your data to process and utilize your personal data for the following lawful and legitimate purposes,

• To deliver personalised services and personalised recommendations.
• To process orders and transactions securely and in a reliable manner.
• To prepare and provide horoscope readings based on birth details like date, time, and place of birth.
• To improve overall user experience and troubleshoot issues, and ensure consistent performance of the website.
• To comply with legal obligations under applicable laws or resolve disputes, enforce terms of service, or retain records for evidentiary purposes.

Some data may be retained beyond the termination of services for legal, administrative, taxation, or evidentiary purposes, in accordance with applicable laws.

4. Use of Cookies and Tracking Technologies

The Website, Astrologystarts.com, employs cookies, server log files, and other similar tracking technologies, for lawful and legitimate purposes, including :

• To recognise and identify repeat users and retain their store preferences for an enhanced user experience.
• To monitor, analyse site traffic and usage patterns and engagement metrics.
• To offer targeted advertisements, promotional content or personalised recommendations in accordance with user navigational behaviour and interest.

Users may disable cookies in their browser settings, though this may affect the functionalities of the website.

By continuing to use the Website, Users expressly consent to the use of Tracking Technologies as described herein, subject to the terms of this Privacy Policy and applicable laws.

5. Data Sharing and Third-Party Links

We hereby affirm that we do not sell, rent, lease, or otherwise commercially trade Users’ Personally Identifiable Information (“PII”) or Non-Personally Identifiable Information (“Non-PII”) to any third party, under any circumstances.

We may share certain information with trusted service providers (e.g., Secure payment gateways, technical service providers or Customer support service providers) under strict, legally binding confidentiality agreements.

Any third-party websites linked on our website operate independently, and their privacy policies govern any information you submit there. We disclaim any liability for third-party data practices.

6. Data Security Measures

We adopt and implement industry-recognised security measures, we use Secure Server Environments, encrypted communication (SSL/TLS), firewalls, and physical and electronic safeguards to protect your data. Payment data is securely processed by authorised third-party gateways.

However, no transmission over the internet is 100% secure. Users are solely responsible for maintaining the confidentiality of their login credentials.

7. Account Deletion

Users can request account deletion by clicking the “Delete your account” option in the app or Website menu.

This action will erase the respective account-associated data unless retention is required by law.

8. Sensitive Cases and Mental Health Disclaimers

We do not provide services to individuals suffering from acute mental health concerns, including suicidal ideation or self-harm tendencies, severe depression, or any other psychiatric emergencies.

Such users are advised to seek professional medical, psychiatric or psychological assistance and discontinue use of our services immediately.

In such situations, the Website reserves the right, and may be under legal obligation, to disclose such information to appropriate law enforcement agencies, regulatory authorities, or emergency responders in compliance with applicable laws.

9. Accuracy and Liability

Users are solely responsible for providing accurate and updated information.  The Website its owners, affiliates, and service providers expressly disclaim any responsibility or liability for inaccuracies in user-submitted data or any reliance placed on astrology forecasts, gemstone efficacy, or other related offerings. No warranty or guarantee is provided for services, predictions, or remedies.

10. Children’s Privacy

Our services are strictly intended for individuals who are eighteen (18) years of age or older. If a parent or guardian becomes aware that their child has submitted personal data, horoscope details, or any information on this website, they are required to immediately notify the website’s Grievance Officer or designated contact.

Upon receipt of such notification, the Website shall, in accordance with applicable legal requirements, take prompt steps to delete, anonymise, or otherwise secure such information from its records, databases, and storage systems. in accordance with applicable Indian law, COPPA(U.S.) requirements, and other relevant international data protection regulations.

11. Confidential Information

We respect the user’s confidentiality of all information provided by the user.

However, we may disclose data:

• When legally required or requested by the court or law enforcement.
• To protect the rights, safety, or property of the Website or others.
• In emergencies involving risk to life or health.

The Website shall not be held liable for disclosures made in accordance with this provision, provided such disclosures are legally justified and executed in compliance with applicable statutory requirements.

12. Marketing and Analytics

We use anonymised and aggregated data for the purposes of analytics, performance monitoring, service improvement, and enhancing user experience via trusted third-party tools.

The website expressly affirms that we do not share mobile numbers or opt-in messaging data for marketing without the User’s prior explicit and informed consent.

Users retain the unconditional right to withdraw consent or opt out of such communications at any time, without prejudice to their access to core services.

13. Disclaimer

The Website makes no representation, warranty, or guarantee, express or implied, regarding the accuracy, completeness, reliability, effectiveness, or outcome of any advice, prediction, or content provided.

The Website may contain links to third-party websites or platforms, including advertisements. We are not liable for communications between Users and third-party websites or platforms linked via our website, www.astrologystarts.com. Users should review external privacy policies before proceeding.

To the maximum extent permitted under applicable law, the Website shall not be liable,

whether in contract or otherwise, for any:

• direct, indirect, incidental, consequential, special, or punitive damages.
• loss of profits, revenue, data, or anticipated savings.
• any other losses or damages arising out of or in connection with the use of, or inability to use, the services or content offered.

This Privacy Policy does not override or alter your rights under relevant data protection laws.

While we undertake reasonable efforts to protect your data, no security system is completely infallible.

Use of the Website and submission of personal data is at your own risk.

Under no circumstances shall the Website’s aggregate liability exceed the total amount paid by the User, if any, for the specific service in question.

14. For Grievance Communications

For any privacy-related queries or requests, reach us at:

Email: astrologystartshelp@gmail.com

The above communications you may use the email ID regarding concerns, discrepancies, or violations related to this Privacy Policy or Terms of Use.

• This Privacy Policy does not override or alter your rights under relevant data protection laws.
• While we undertake reasonable efforts to protect your data, no security system is completely infallible.
• Use of the Website and submission of personal data is at your own risk.