This Privacy Policy governs the manner in which www.astrologystarts.com (“Website”) collects, uses, maintains, and discloses information collected from users (“User(s)”) of the Website, including visitors, registered members, astrologers, and customers. This Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. User Consent
By accessing, browsing, or using this Website or any services offered (including through our mobile application, YouTube channel, or social media), you consent to the terms of this Privacy Policy. If you do not agree, kindly discontinue the use of this platform.
Continued use signifies unconditional agreement to the collection, storage, processing, and disclosure of your personal and non-personal information, as described herein and governed by applicable laws.
2. Information We Collect
a) Personally Identifiable Information (PII)
We collect PII that may include:
- Full name, email address, phone number, date of birth, gender, photo
- Location, IP address, browser/device details
- Payment details (via secure third-party gateway): card number, UPI, bank account
- Horoscope data and birth details voluntarily submitted for predictions
PII is primarily collected through:
- Account registration and login (OTP verification)
- Booking services via order forms
- Contact through email or customer support
b) Non-Personally Identifiable Information (Non-PII)
This includes:
- Browser type, OS, referring URLs
- Cookie data and session information
- Aggregated site usage metrics (e.g., visit duration, pages viewed)
c) Voice Data
In our app, users may opt to record their voice for queries. This requires explicit microphone access. Voice recordings are converted into text for chat and processed securely.
d) Public Interactions
Comments, feedback, or messages posted in forums or public pages on the Website may be visible to others. Users are advised to exercise caution before sharing personal information publicly.
Purpose of Data Use
We use your data to:
- Deliver personalized services and content
- Process orders and transactions securely
- Provide horoscope readings based on birth details
- Improve user experience and troubleshoot issues
- Comply with legal obligations or resolve disputes
Some data may be retained for legal, administrative, tax, or evidentiary reasons even after service use ends.
4. Cookies and Tracking
The Website may use cookies, log files, and similar tracking technologies to:
- Recognize repeat users and store preferences
- Analyze site traffic and usage patterns
- Offer targeted advertisements or recommendations
Users may disable cookies in their browser settings, though this may affect functionality.
5. Data Sharing and Third-Party Links
- We do not sell or rent your personal data.
- We may share information with trusted service providers (e.g., payment gateways) under strict confidentiality agreements.
- Any third-party websites linked on our platform operate independently, and their privacy policies govern any information you submit there. We disclaim any liability for third-party data practices.
Data Security Measures
We use secure server environments, encrypted communication (SSL), and physical and electronic safeguards to protect your data. Payment data is securely processed by third-party gateways.
However, no transmission over the internet is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.
7. Account Deletion
Users can request account deletion by clicking the “Delete your account” option in the app or Website menu. This action will erase associated data unless retention is required by law.
8. Sensitive Cases and Mental Health Disclaimers
We do not provide services to individuals suffering from acute mental health concerns, including suicidal thoughts or self-harm tendencies. Such users are advised to seek medical or psychological help and discontinue use of our services immediately.
In such situations, we may disclose information to law enforcement authorities as required, and such data will not be protected under confidentiality clauses.
9. Accuracy and Liability
Users are responsible for providing accurate and updated information. The Website is not liable for inaccuracies in user-submitted data or any reliance placed on astrology forecasts, gemstone efficacy, or other related offerings. No warranty or guarantee is provided for services, predictions, or remedies.
10. Children’s Privacy
Our services are intended for individuals aged 18 and above. Children under 13 years of age are strictly prohibited from using our platform. If a parent or guardian becomes aware that their child has submitted personal data, they should contact us immediately, and we will delete the information.
11. Confidential Information
We respect user confidentiality. However, we may disclose data:
- When legally required or requested by court or law enforcement
- To protect rights, safety, or property of the Website or others
- In emergencies involving risk to life or health
12. Marketing and Analytics
We use anonymized data for analytics via third-party tools. We do not share mobile numbers or opt-in messaging data for marketing without explicit consent.
13. Disclaimer
We are not liable for communications between Users and third-party websites or platforms linked via our Website. Users should review external privacy policies before proceeding.
For Grievance Communications:
Email: astrologystartshelp [at] gmail.com
The above communications you may use the email ID regarding concerns, discrepancies, or violations related to this Privacy Policy or Terms of Use.